eBetUSA to Hollywood Races
On Wednesday, September 14th, eBetUSA.com will be turned off and permanently become Hollywoodraces.com.
Common Questions for eBetUSA.com Customers Switching to Hollywoodraces.com:
Q: Is Hollywood Races still a part of Penn National Gaming?
A: YES! Just as eBetUSA, Hollywood Races will remain under Penn National Gaming Management.
Q: When I go to eBetUSA.com it now redirects me to Hollywoodraces.com. Why?
A: As of September 14, 2016 Hollywoodraces.com will become Penn National Gaming, Inc.’s new account wagering platform. The site has been operational since late April and we have continued to refine the site and user experience since then. You will find many new features on this new site vs. eBetUSA and the Q & A section below will hopefully answer many of your questions about this change.
Q: Will any of my account information change?
A: NO. Your same Username and Password from eBetUSA will allow you to login to the new website and you will still have your same account number and PIN as well. Should you have any issues with logging in to the new site or updating your contact information, please call Player Services at 800-822-2004.
Q: Can I still fund and withdraw at the track and the Penn National OTWs?
A: Yes, nothing will change. Simply either swipe your Players’ Card or enter your account number along with your PIN into the Self Betting Terminals.
Q: Will I still earn the same rewards on Hollywood Races as on eBetUSA?
A: Yes, your rewards point structure will remain identical to what you have been earning on eBetUSA.
Q: What if I run into any technical issues?
A: Our Player Services department is open from 10:30am to 11:30pm EST, 7 days a week and they are always happy to help. You can call them at the same number as always, 800-822-2004.
A: We also have a full catalog of “Help Videos” is available on the Hollywood Races website by hovering your mouse over the “Help” section on the homepage or by clicking here.
Q: Can I still call in my wagers?
A: Yes, you will still be able to call your wagers over the telephone during the same hours that currently are in place (10:30am – 11:30pm EST.) Your current password and Secret PIN will still be in use.
The phone number for Pennsylvania residents is (800) 822-2004
The phone number for Non-Pennsylvania residents is (888) 889-2081
Q: What other ways can I wager?
A: If you have an Apple or Android smartphone an easy to use Hollywood Races wagering app is available for download.
If you have an Apple device you can download it from the Apple Store by searching for Hollywood Races Digital Link or directly on our website by visiting www.hollywoodraces.com on your smartphone and clicking on the "Download" button when prompted to download Hollywood Races For Your Mobile Device.
If you have an Android device you can download it directly on our website by visiting www.hollywoodraces.com on your smartphone and clicking on the "Download" button when prompted to download Hollywood Races For Your Mobile Device.
Q: Will any of the funding options for my account change?
A: Yes, a few of the funding options have changed allowing more options for you. You will now be able to deposit through your savings and checking account (ACH) providing a fast and secure way to fund your wagering account.
You will still be able to fund your account using credit cards both online (at a lower rate than currently offered) and over the phone, by check and money order by mail, cash deposits at any Bank of America branch location, PayNearMe, wire transfer and via cash deposits on our self-service terminals at the following locations: Hollywood Casino at Penn National Racecourse, Penn National OTW at York, Penn National OTW at Lancaster and if you are ever on the road, you can deposit and withdraw at Hollywood Gaming at Mahoning Valley Racecourse (Youngstown, OH), and Hollywood Gaming at Dayton Raceway (Dayton, OH).
*Please note: We will also waive the fees on your first deposit on Hollywood Races using PayNearMe when you deposit and wager at least $25 on Hollywood Races for the first time, now through September 30th. Please see the Promotions Calendar on the site for more details. Please also note that you must make the deposit after logging into the Hollywood Races website to be eligible for the reimbursement.
Q: What else can I expect from Hollywoodraces.com?
A: At Hollywood Races our goal is to make your experience easy and a place where you come back to play every day. Over the coming days, weeks and months we will be introducing many new and exciting promotions that will offer you an opportunity to earn more wagering credits or other incentives. Be sure to check out the Promotions Calendar on the new site to keep up to date on these new offers. Please note that in order to be eligible for these promotions you must wager on the new Hollywood Races site or the Mobile App.